We deliver technology innovation for our customers' businesses by ensuring the highest level of service

Professional Services

Ergo Professional Services

Ergo Professional Services provide a highly certified and industry recognized engineering resource base with some key focuses:

Increase the return on investment on technology projects with optimized design, implementation and support service delivery

Decrease the time to service delivery focused on Data Management solutions with core competency in the following areas:

• Software Defined Datacenter
• Security
• Core Infrastructure

Deliver a discrete customer technology statement of work to ensure delivery against expectation and within budget

We provide a complement to internal customer resources to enable operational management continuity during key projects. We also have the skill set development program to support new technologies and resource availability following implementation.

We deliver technology innovation for our customers' businesses by ensuring the highest level of accreditation, leverage of experience and industry recognized vendor relationships ensuring scalability and access to the market's leading technology vendors.

Ergo Service Solutions

The objective of the Ergo Professional services engagement model and the team is to work with our customers to deliver commercially, technically, and resource optimized Data Management technology solutions locally and globally. Explore the elements of theErgo Services Customer Engagement model below to find examples of our packaged service solutions:

  • Consult
  • Assess
  • Design
  • Deploy
  • Support
  • IT Asset Disposition

Consult

Ergo provides expertise in the three core competencies (Software-Defined Datacenter (SDDC), Infrastructure and Security) to translate business objectives and transformation strategies into innovative technology solutions. This consulting expertise is best quantified through the Ergo customer base, which crosses vertical industry, geography and organization size.

Assess

Ergo focuses on assessing the customers' current environment before recommending engineering, technology or operational investment and changes. In this way, the customer can quantify the project's starting point, set objectives for impact to be delivered, and fully understand the return on investment.

Design

Ergo pre-sales design engineering team design innovative and optimized technology solutions based on market-leading vendor technologies to transform and optimize the customer’s IT delivery.

Deploy

Ergo’s engineering and project management deployment services provide a scalable, certified and globally available team to evolve the assessment and design services into technical and business reality. The focus is to complement the customers operational and service delivery teams to enable operational continuity in parallel to innovative transformation.

Support

Ergo support offerings include dedicated technical account management, operational management support, including training, best practice transfer, reporting and troubleshooting. The focus for Ergo is to understand the skill set, resources and requirements to optimize the customers' technology platform so that any gaps in delivery can be identified and provided by the Ergo Service team.

IT Asset Disposition

Ergo provides a complete lifecycle for customers IT Assets, including audit, decommission, removal and destruction of end of life IT assets. This service includes data destruction on-site or off-site and full audit control by serial number, including the certificate of destruction of the asset and/or the hard drive.

Ergo provides our customers to meet data management and government compliance in an end to end service engagement from consulting through to deployment and IT Asset removal outlining the Ergo circular engagement model. 

Customer Satisfaction

The focus for Ergo Services is a partnership with our customers to drive innovation, ensure accurate scoping and objectives through assessment services, support of service delivery and operational management continuity and evolution through Ergo’s deployment and support services.
We deliver all our projects on time and within set budgets. All our engineers are certified in their respective fields, so you know you get premium service with every engagement.

Contact us to find out how Ergo Professional Services can help your business!

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We'll be happy to help you optimize your business processes with our data management solutions. Fill in the contact form and we'll get back to you as soon as possible:

Phone: +1(608)317-0635
E-mail: info@ergogroup.us.com
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