Ergo Services can help align your IT and Business Strategies to enable agile business development. Ergo adds value and decreases risk by providing Assessment, Design, Implementation & Migration Services to enable the planning and deployment of innovative IT solutions with critical business impact.
Ergo provide customer focused and flexible support offerings including a Client Advisory Service (CAS) and a Technical Assistance Service (TAS) to enable platform optimization , Intellectual Property (IP) and internal IT team complement. All services are available globally to ensure service delivery standardization.
Professional Services
Successful project implementation and ongoing operational IT continuity is delivered through engagement from:
– Assessment of current state
– Design and implementation of commercial and technical optimized solutions
– Building support models to ensure internal IP transfer and resource availability for technical and commercial return on investment.
Ergo provide a highly certified and experienced team of engineering and project management resources aligned with Asystec’s 3 core competencies – Software Designed Data Centre (SDDC), Security & Governance, and Infrastructure. This skilled engineering resource provides complementary resources to internal IT architecture and operational teams to ensure successful project delivery and commercial return on investment.
Key to successful Professional Service delivery is the agreement on the scope of work and an optimized service delivery model to ensure its realization. Ergo's flexibility and global scalability ensures consistent delivery and service solutions focused on customer requirements.
Managed Services
Ergo provide ongoing support to our customers through our Managed Services practice. We provide standard ITIL Support Services such as incident / problem management and configuration and change management in addition to bespoke post-implementation Managed Services such as ongoing solution development assistance and support renewal contract management.
Ergo offer 3 levels of managed services; pre-set intervention (scheduled work), reactive intervention (work in response to a customer need) and proactive intervention (where Asystec monitor, react and fix to a pre-agreed level of change).
These are designed to complement services our customers hold with Tier 1 Vendor Support; enabling Ergo to provide a layer of more interactive services that are outside of the standard support offering. We believe that this approach gives our customers the best of both worlds in managing both their core IT infrastructure and their key business solutions.
Ergo Managed Services range from regular ongoing assistance through a single dedicated resource to complex multi-service, multi-personnel engagements: we deliver just what our customers need.
Why do our customers choose Ergo Professional Services every time? All of our engineers are certified in their respective fields, so you know you are getting premium services with every engagement.
Ergo's approach to implementation is based on Project Management Institute (PMI) best practices. The Asystec Project Manager (PM) has primary responsibility for coordinating all activities described within a mutually agreed Statement of Work (SOW) document. This ensures all project deliverables and defined activities are executed successfully and skilled resources are aligned.
Left is a proven project management approach by Ergo for predictable and successful project outcomes. Delivery Excellence stages map to the typical PSE service engagement stages
The core business units of; Infrastructure, Governance/Security and SDDC have a high level of synergy and overlap between them – this is where Ergo adds value.
For example, converged/hyper converged architecture sits somewhere between traditional infrastructure and SDDC, likewise network virtualization and NSX will fall between SDDC and Governance. These overlays are becoming more and more apparent as conversations concentrate on solutions as opposed to points products the technical resource within Ergo is comfortable and welcoming of these types of conversations.
Ergo’s methodical approach to project and program management allow us to ensure projects are delivered on time and within budget, that all necessary documentation is provided, and the customer is informed at every stage throughout. It’s also allows us to be agile and react to change in an appropriate way.
“Working with Asystec is always an outstanding experience. The support they delivery of our Storage Operations Service to the business as well as providing pre and post sales engineering expertise around Storage, DR, Backup, and Archiving is second to none. Communication is strong at every stage, with the local support and account management providing daily support to our mid-range and storage teams. The Technical Team bring a level of service that cannot be matched, and I could not be happier with the quality of their work. We look forward to the partnership evolving as the Bank continues to address market opportunities and challenges into the future.”
"We have been partnering with Asystec since their inception in 2011, and they have truly proved themselves as a key strategic partner since that time. Asystec bring to the partnership a level of knowledge, skills and accreditation’s that is second to none. Asystec’s team comprises of best in practice individuals, constantly upskilling and developing the expertise required to be recognised as one of our key partners. We look forward to a long and successful partnership with Asystec."
“Asystec have provided us with nothing short of exceptional service. The stand out feature of working with Asystec is the relationship that is built, and the manner in which they nurture and maintain that relationship. This, coupled with their numerous technical accreditations (particularly Signature Partner with EMC), means that they add a huge amount of value to our IT team. I wholeheartedly recommend Asystec as an asset to any organisation. The team at Asystec helps us have closer integration with our Vendors at all levels, the recent recognition at the EMC Technical partner awards for Technical Person of the Year to one of the Asystec team is well deserved. I wanted a partner that went beyond just the delivery of equipment and I have that with Asystec – a true partnership.”
We'll be happy to help you optimize your business processes with our data management solutions. Fill in the contact form and we'll get back to you as soon as possible:
