EUC/Mobility solutions that are designed to to meet your business requirements with the best practice guidelines in mind


Virtual Desktop

Desktop As a Service (DaaS)

Ergo has a wealth of experience in designing, deploying and managing large scale EUC environments. Ergo believes in looking at the complete stack of technologies that make up a EUC solution, and we partner with the best vendors at each layer of that stack. For example, if designing an on-premises virtual desktop environment, we would design from the hosting hardware platform, through the presentation, profile data and application layers to the user endpoint, and everything in between. We have the skills and expertise in each of these layers to ensure that the entire solution stack is designed to meet the requirements of the business and as per best practice guidelines. We are partners with both VMware and Citrix and some other third-party vendors across the physical, virtual and mobility spaces. This allows us to be objective in discussions with customers about the best solution to meet their needs. Our end-to-end digital procurement strategy services also provide expert, unbiased IT procurement and logistics management services.


End-User Computing (EUC) refers to a set of technologies designed to provide end-users with access to applications and data. The following are examples of the types of EUC environments that exist within enterprises:


Laptops and Physical Desktop Environments: This is the more traditional EUC model prevalent in many companies today. Office users are provided with a desktop, and mobile users are provided with a laptop. Client applications and data are installed directly onto the device. These client applications can connect to aback-end application environment in one or more datacenters or public/private clouds. Devices are assigned a static amount of resources (i.e. CPU, RAM and Hard Disk Capacity) which can often lead to underutilized resources. With devices, applications and data located in multiple user sites or outside of the corporate network, management overhead and security of such environments is a key consideration.


Virtual Application and Desktop Environments: To combat the security concerns and management overhead of having laptops, desktops, applications and data strewn across all user locations, some companies deploy a virtual application or desktop environment. With a virtual application or desktop environment, applications, desktops and data are moved from the devices in the user location into one or more centralized Datacenter locations. Only mouse clicks and keystrokes are sent from the client machine to the Datacenter. A streaming video of the activity within the application is sent back to the client machine. Corporate data does not leave the Datacenter. Thin clients or zero clients can replace the laptops and desktops in user locations to reduce cost and lengthen the device life cycle. The major caveat with a virtual application or desktop environment is that it does not provide any offline capabilities. This often means that it cannot provide for 100% of use cases within an organization.


Mobile Device Environments: As the entire workforce has become more mobile and needs to be more readily available, the requirement to provide and manage mobile devices across all business areas has grown. What would have traditionally been consumer technologies such as iPhones, iPads, Android phones and tablets, have become enterprise devices. With Microsoft designing Windows 10 with Mobile Device Management (MDM) API’s, Windows 10 became the first Windows operating system that can be managed as a mobile device, i.e. over-the-air with no requirement to be on a corporate network. This is known more commonly as Modern Management. The security perimeter is no longer the Datacenter, it is now on the device itself. Modern UEM solutions like VMware Workspace ONE open up more simplified management and rigorous security techniques that would not have been possible with traditional management solutions for Windows operating systems, like Microsoft SCCM. With VMware Workspace ONE, you can manage and secure your Windows 10, iOS, Android, macOS and Chrome OS devices all from one platform.


Here are some of the EUC services we provide:

  • Desktop Assessment and Application Discovery Exercise: Ahead of any significant desktop transformation project, the planning phase is key. We can assist you in getting a complete picture of your current environment to plan for a successful project.
  • Virtual Application and Desktop Environment Design: Ergo has experience designing multi-site, on-premises and hybrid-cloud application and desktop environments based on VMware Horizon and Citrix Virtual Apps & Desktops. A wide range of design considerations is key to ensuring the end-solution is fit for purpose and provides business value. We can lead or assist you with this design exercise.
  • Hosting Infrastructure Sizing: Ergo has a lot of experience carrying out virtual application and desktop environment hardware sizing exercises with our customers. We are aware of the steps and considerations needed to ensure that the hosting platform is sized as accurately as possible. This will ensure that the environment you deploy is sized correctly, allowing you to avoid a hardware overspend or undersize. We are a Dell EMC partner, so we can offer advice on HCI, vSAN Ready, or traditional compute/storage hosting solutions for virtual application and desktop environments.
  • VMware Workspace ONE Consultancy: We have experience in deploying Workspace ONE as a Unified Endpoint Management solution. If you are looking to manage Windows 10, iOS, Android, macOS and Chrome OS all from one platform and add Identity, Insights and Automation, we can show you how Workspace ONE can achieve all of that.
  • Application Virtualization: We offer application virtualization consultation on application isolation and application layering technologies. We can provide you with insight into the benefits of using particular products in this space and the pitfalls to avoid.
  • EUC Performance Monitoring: We have a lot of focus and experience on EUC-related monitoring solutions. Using this experience, we have partnered with ControlUp who provide an innovative, easy-to-use, community-invested monitoring solution that will add real value in ensuring that a virtual application or desktop environment achieves an optimal user experience.
  • Change Impact Assessment: We are aware of the importance of not letting the performance of a designed solution degrade over time due to planned or unplanned changes. We have partnered with Login VSI, which provide many solutions in this space that are unrivalled in functionality.
  • Ergo provides expert, unbiased IT procurement and logistics management services – Desktops, Laptops, Notebooks, Screens, Docks & Stands, Thin Client, Keyboards, Headsets, etc.


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